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Frequently Asked Questions

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About Us

Who We Are

Upland Homes is a real estate service solution offered by Upland Engineering Ltd, a duly registered company in Nigeria.

Service Offerings

Through our platform, we offer property listing services for individuals. We also offer Property Matching and Property Brokerage services. Kindly visit our About Us page for details

Our Vision Statement

Our global vision as a company is inspiring sustainable and positive change across businesses, first in Africa, then the rest of the world

Our Mission Statement

At Upland Homes, our goal is very simple - for you to find your next property with ease!

Listing Properties

Who can list properties?

Anyone who has adequate right to said property to as long as they meet our compliance criteria, typically the owners or agent managing the property.

For how long will listing be displayed?

Depending on your plan, properties listed will remain publicly available, then afterwards becomes a draft.

Also, your plan determines the types of listings you can publish. Kindly refer to our Pricing page for more details.

Why can't I list a property?

Kindly select a plan first to enable you submit a listing.

Can I submit a listing for free?

Yes, we offer a 30-day free listing period on all our plans to try out our services for new customers. Your free trial will be activated automatically.

How do I report a listing?

Clients are always encouraged to report any listing on our site. Doing so will help alert us on the next steps and also inform others to be wary of such listings. Kindly send an email to listings@uplandhomes.com.ng

Booking

Booking Inspections

Site Inspection Bookings are only available for Rent and Sale type listings. You can book an inspection on the actual listing page.

Booking Short-lets

Please kindly log in to book a property for short-let on the available dates for the said property. 

Booking Confirmation

After booking a property, both agent and seller have a 24-hour window period to confirm a booking appointment. Unconfirmed bookings will be reimbursed.

Booking Cancellation

Bookings cancelled after initial 24-hour window period by client or agent may result in payment surcharges. 

Payment

Making Payments

Payments can be made directly to Upland Homes via our payment processors to protect the interest of the clients and agents and are consequently remitted after 24 hours once bookings are confirmed.

Receiving Payments

As an individual agent, payments are received 24 hours after confirmation as long as bookings are accepted.

Payment Surcharges

A small third-party processing fee may be charged by payment processors. We also charge a commission for booking of short-lets via our platform.

Managing Disputes

Upland Homes can only manage third-party disputes for transactions made via our platform. Kindly send us an email to help@uplandhomes.com.ng 

Support

Service Terms and Conditions

Upland Homes is a service platform, please kindly visit our Terms and Conditions page to know more about our terms of service as well as our privacy policy page to know how we use your data to improve your experience.

Log A Complaint

Disputes concerning service denial or such similar cases are handled by our support desk. Kindly send an email to help@uplandhomes.com.ng or use any option from our Contact Page

New Feature Request?

Want to see a new feature integrated on our platform or enlist a new location? Kindly send us a mail to admin@uplandhomes.com.ng

Inquiries and Testimonials

We always want to hear about your experience. Tell us how we did so we can do better. Write us a testimonial today at - Leave a Testimonial. Thank you.